ID Card Facility (Customer Service)
The ID Card Facility offers walk-in service only. Please expect a 2 hour wait. The Dobbins ARB ID Office will close early if they reach capacity. To receive a military CAC card, dependent identification card and/or retiree identification card, you must have two forms of identification.
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I've been trying to call all morning to ask if the ID Card Center will be open on Monday (Columbia Day - not included online) yet, no response. The automatic answer message instructs you to NOT leave a message as it is not monitored, however, it allows you the option to leave a message. Who is running this service if anyone?? Maybe they should focus on having someone actually *answer* the phones during their normal business hours.
posted 14 days ago
Very professional, polite and organized. I left the office feeling that all of my concerns and challenges were well taken care of. I moved here form Fort Knox and they need to take notes from your office on how to properly help service members. I have gained an new level of respect for the Air Force after my visit. Thank you
posted over 2 years ago