Network Enterprise Center Help Desk

The primary mission of the AESD is to provide the single point of contact for all LandWarNet IT service requests, issues, or inquiries. The AESD provides 24 x 7 x 365 support services to Army sites and functional organizations. It is the primary point of contact for LWN IT service consumers in CONUS theater and is integrated with the Army NetOps facilities providing IT service operations within each of the theaters; and provides the focal point for coordination with Army and Department of Defense (DoD) support organizations.

Source: Enterprise Service Desk Pamphlet