Welcome Center/DEERS/RAPIDS

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  • Mon
    0730 - 1630
    0730 - 1630
    0730 - 1630
    0730 - 1630
    0730 - 1630
  • Hours Info
    Closed on holidays.

The Welcome Center/DEERS/RAPIDS at Fort Buchanan provides quality support to all Military Personnel, Dependents, DoD Civilian Employees, Contractors, Retired Military and Retired Civilian Employees.
Our services include the issuance of Identification Cards for Members of the Uniformed Services, ID Tags, and update DEERS records.

Source: DEERS/ID Card Website


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8 Reviews

  1. I tried to make an appointment at the ID card section, but the website does not work. Nobody answers the phone. Please help

  2. I tried, many times, to make an appointment to renew my wife's ID by internet but the page is not available also we tried by phone and nobody answer. The recording refer us to the same site. If any other form to make the appointment?

  3. In person or web it’s hard to deal with them I can’t tell you by telephone because they never answer. They need someone that make them accountable for their work ethic. It’s so easy to get anything done in the United States even Irak but in ft Buchanan it’s nearly impossible and their lack of care makes it worse.

  4. I gave one star, because other wise, I was unable to write the review. The rating is really no stars at all. It's so embarrassing the poor customer service to our active and retiree military personal in Puerto Rico. I remember many years ago the excellent service they use to provide, now it's pitiful. What happened????!!!!!

  5. Good morning: I have tried to make an appointment to renew my ID card. The web site that you have to enter is not valid. Phone does not help. Could you please assist me in getting the correct place to make an appointment. thanks,

  6. Poorly supervision. Have to go in person to get appointment!!!

  7. Online service is great if you have a computer and the program answered all questions. Live on the other side of the Island. Didn't want to make the trip to be told that it's not the day they have assigned to take care of such matters.Or that personal is not available,cause they are in training. If when calling 787-707-3938 would only have a person and not a recording it would avoid the inconvenience for all.

  8. Good luck calling 787 707 3938. No one answers. Leave a message to return your call and no one will. Poorly, poorly supervision. I have to go in person to get appointment.