PSD - ID Card Office
The Personnel Support Detachment at NB Great Lakes can assist you with all RAPIDS inquiries including ID cards, DEERS, CAC and more. Please call for an appointment or make one online using the RAPIDS Appointment Scheduler link above.
After entering the base please take the first available left and you will end up at our parking lot located to the right hand side. We are located across from the Student NEX on base.
Scheduling for Multiple IDS/Transactions
To ensure the appropriate amount of time is booked to complete multiple ID Cards or transactions, please book back to back appointments. Please schedule one (1) appointment for every two (2) IDs under the same record.
Appointment Late Policy
Please arrive on time for your scheduled appointment. Appointments may not be honored more than 5 minutes past the scheduled appointment time
In need of Same Day Services?
Same Day appointments are not available. If you choose to arrive as a walk-in, please note that walk -in customers are serviced between appointments and may be subject to cut-off prior to closing, if maximum walk-in capacity is reached.
Please note the following informational details have a restriction on total characters. Due to the shortened nature not all information may be shown. Please go to www.cac.mil for a complete detailed list of requirements.
RECENT CHANGE-Identification Requirements
ALL Sponsors, Spouses, and Dependent Children 18 and OVER must have two (UNEXPIRED) forms of ID to receive a new ID card. One must be a state/government issued photo ID
IDs No longer acceptable
Due to a recent system upgrade, ID card offices can no longer accept the following: Student ID, Expired IDs, Veterans Identification Card (VIC), Note: Concealled Weapons Permits are not acceptable.
Acceptable Identification Examples
Primary ID Types (Must be unexpired): Military ID, Driver’s License, Passport. Secondary ID Types: A second Primary ID or Social Security Card, voter's registration card, Birth Certificate, or Veterans Health Identification Card (VHIC). ALL MUST BE UNEXPI
Changes to your DEERS record
If any changes need to be made to a record, the sponsor must be present or a valid Power of Attorney must be presented each time. Additionally, valid supporting documentation MUST be provided
90 Day Renewal Policy
The policy regarding the timeline for renewing your ID has recently changed. You are now allowed to renew the ID 90 days prior to the expiration date.
ID Card Scanning
All Military Installations have begun scanning ID cards for Base access. If you currently hold an older ID with the SSN printed, it may not scan properly and will be confiscated. Renewal of the ID will then be required
Dependents without sponsor present
All Dependents without a Sponsor present must have a valid DD Form 1172-2 pre-printed by a DEERS station that has been signed by the Sponsor and a Verifying Official ahead of time. 1172-2 forms can be hand filled but must be notarized and be originals. yo
ID Card Office Online
DD Form 1172-2 can now be completed online at: https://www.dmdc.osd.mil/milconnect/. Sponsors with CAC or DS Log-in access can digitally sign the 1172-2 and the electronic copy will be available for use in their DEERS record
Retiree ID cards
Due to a recent system update, Pre-Medicare Retiree ID cards with a previous “INDEF” end date will now be issued with an expiration date. The front expiration date will now reflect the date of the end of Tricare/Begin date of Tricare for Life
Lost or Stolen CAC (All Branches)
All military personnel whose CAC card has been stolen must bring a theft report from a Police Station. For lost CAC Cards documentation from sponsoring agency reporting it lost.
Adding children to DEERS
Child enrollment required documents: birth cert.& social security card. Stepchild: the marriage cert. is also needed. Illegitimate child: Voluntary Acknowledgement of Paternity or Judicial Determination of Paternity is required as well.
Adding Spouse to DEERS
When adding a spouse to DEERS, the sponsor must bring the following documents for their spouse: Marriage Certificate, birth certificate, social security card, & a photo ID
Tricare for Life and Medicare
100% Disabled American Veteran
For the first time DoD 100% DAV ID issuance the following documents are required: DD214, VA Award letter/Award Packet, State or Federal Government Issued photo ID and Social Security
All foreign documents MUST have a certified English translation (if applicable) AND an Apostille or Consular certification. Contact the document issuing facility to obtain authentication certification.
Full Time College Student Requirements
Must present a letter from their school's registrar office stating they are enrolled full time in an accredited college in pursuit of an Associate Degree or higher. Sponsors must also certify on the 1172-2 form they provide over 50% support to the child
POLICY CHANGE: Full Time College Students
Full time Student IDs are now issued to the end of the current semster, graduation date(if information is provided on school letter) or 23 if occurs sooner.
Tricare Young Adult Program
As part of the Heath Care reform, there is now a young adult program available for your dependents. For children 21 to 26 who are not married or covered by an employee sponsored health plan. Contact TRICARE for more info
Cancel /reschedule appointments
Customers will need to know their confirmation number to cancel or reschedule an appointment. Please keep a copy of your appointment confirmation in the event you need to cancel or reschedule your appointment
If the information above does not pertain to your situation, please call the ID Card Office BEFORE arriving to ensure the DoD requirements will be met for your requested DEERS transaction to take place
Please contact the Visitors Center at 847-688-5648 directly for any question in regards to accessing the base.
Source: RAPIDS Website
Leave a Review
The service here is outstanding. If you make an appointment ahead of time, it's very fast and convenient to get ID cards updated.
posted about 2 years ago
Since Ft. Sheridan was phased out, my spouse and I have been to the PSD Office a few times and have always been greeted by a friendly and professional staff. Did not take an undue period of time to accomplish what we came for.
posted almost 4 years ago