ID cards for military personnel, Family members and civilian employees can be obtained at the Henderson Hall ID card section. The RAPIDS office also handles DEERS enrollment for Family members. Soldiers in the rank of E4 and below who lose their ID cards are required to obtain a counseling statement from their commander prior to visiting the ID card facility for a replacement ID card. The ID section can also help you with CAC issues.
All customers age 21 and older are required to have two forms of identification in their possession upon arrival at the ID card facility in order to receive an ID card. ID must consist of two photo IDs or one photo ID and a non-photo ID. Valid photo and non- photo IDs consist of a state drivers license, passports or any other government ID, social security card, birth certificate or voters registration card.
Last customer will be accepted at 1500 to allow for proper closure
Lunch Daily from 1100-1130
Last customer will be accepted at 1030 to allow for proper lunch
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Reviews
8 Reviews
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John H DalySince 1996, I have used the Henderson Hall ID Card section at various times. They are extreamly efficient and always helpful. I go out of my way to visit them.
posted over 5 years ago
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Marine4Life
I wish I could give this place a negative star rating. I have been here three times now. Each time the two women working were rude, unprofessional, and disrespectful. They both take their lunch at the same time and close the office. They take lunches in excess of one hour. They do not serve their customers well. My only regret is not visiting the Commanding Officer afterwards and telling him who he has representing him. Unsat.
posted over 5 years ago
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mcregge
I renewed my retired military ID card today, and just like every other time I have used this facility, the experience was excellent.
posted over 5 years ago
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Pablo
The only saving grace is that this is one of the few places that does not take appointments. The people who work in the office have some of the poorest attitudes I have ever experienced. These people will do the absolute minimum. There is much more I could say about the level of laziness and disrespect they display but I will save it. Bottom line I would avoid this office and just make an appointment somewhere else. Someone in charge should really do something about this poor customer service.
posted over 5 years ago
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WillT
Went to renew my CAC & the people there are very rude, impatient & went against what's on the website which is the last customer will be taken at 3. Not 10-15 before.Especially when there is no line. The tone in which they spoke to me was very nasty and when I shared this with others, they all said they went through the same thing. I recommend going to any other location to include DC if you can before this location because you will not leave pleased!
posted over 5 years ago
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TimDeb
I’ve had the same abhorrent attitude by the 2 ladies working there. They have a poor grasp of customer service and give nothing but a very minimum amount of information and seem to look for a reason not to serve you. Won’t go back. If you require an ID Card, make the trip next door to Ft Myers...this old Marine was treated with a LOT more respect and they actually seemed focused on customer service.
posted almost 6 years ago
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Im5kidsmom
I have been to this office more than 6 times. They were Professional, helpful and kind. The wait times are shorter than other ID options. 5 stars!!
posted almost 6 years ago
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Ret Army Vet
My wife and I had a bad experience at this office on Friday, 20 October2017. The two people that worked there were very unprofessional and had no training in customer service. If you need an ID card, go somewhere else.
posted over 6 years ago
