All active duty personnel reporting to the base or tenant commands are required to check into the Health Records Office, Monday through Friday from 7 a.m. to 3 p.m. for a full verification of health records.
Medical care, including sick call, is obtained by appointment only. The appointment desk is open 7 a.m. to 3:30 p.m. each weekday and can be reached by calling (904) 542-3500. Messages may be left after hours. On weekends and holidays, active duty sick call is held at the Naval Hospital Jacksonville Emergency Room from 8 a.m. to noon.
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2 Reviews
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O4Not accommodating to deploying members. Often you get no response on the phone and leaving a message that goes unanswered. They don't schedule out past certain dates and have nothing to really offer before. This kind of customer service would never be accepted in civilian care.
posted over 5 years ago
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E5
Dental is spot on. Always a pleasant experience. Same for aviation medicine. But God forbid you ever need to perform a special duty screening. It has been almost a month and I'm still waiting. And recently, getting someone to answer the phone, even in the middle of business hours, has proven an almost impossible task. I have tried to make a formal complaint but there is no accountability, so any complaint falls on deaf ears.
posted about 6 years ago
