ID Card Facility (PSD)

  • NAS Oceana1161 D Ave, Bldg 326, Virginia Beach, VA 23460
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  • Mon
    0730 - 1600
    0730 - 1600
    0730 - 1600
    0730 - 1600
    0730 - 1600
  • Hours Info
    Hours are dependent upon number of customers currently awaiting service.

The ID Lab is located within PSD Oceana.

Scheduling for Multiple IDs/Transactions
To ensure the appropriate amount of time is booked to complete multiple ID Cards or transactions, please book back to back appointments. Please schedule one (1) appointment for every two (2) IDs under the same record.

Please arrive on time for your scheduled appointment. Appointments may not be honored more than 5 minutes past the scheduled appointment time.

ALL Sponsors, Spouses, and Dependent Children over 21 must have two (unexpired) forms of ID to receive a new ID card. One must be a state/government issued photo ID

Student IDs no longer acceptable
Due to a recent system upgrade, ID card offices can no longer accept a Student ID as a form of Identification.

Acceptable Identification Examples
Primary ID Types (Must be unexpired): Military ID, Driver’s License, Passport. Secondary ID Types: A second Primary ID or Social Security Card, voter's registration card, Birth Certificate, or VA ID.

Changes to your DEERS record
If any changes need to be made to a record, the sponsor must be present or a valid Power of Attorney must be presented each time. Additionally, valid supporting documentation MUST be provided

90 Day Renewal Policy
The policy regarding the timeline for renewing your ID has recently changed. You are now allowed to renew the ID 90 days prior to the expiration date.

ID Card Scanning
All Military Installations have begun scanning ID cards for Base access. If you currently hold an older ID with the SSN printed, it may not scan properly and will be confiscated. Renewal of the ID will then be required.

Dependents without sponsor present
All Dependents without a Sponsor present must have a valid DD Form 1172-2 pre-printed by a DEERS station that has been signed by the Sponsor and a Verifying Official ahead of time. 1172-2 forms can be hand filled but must be notarized and be originals.

ID Card Office Online
DD Form 1172-2 can now be completed online at: Sponsors with CAC log-in access can digitally sign the 1172-2 and the electronic copy will be available for use in their DEERS record.

Retiree ID Cards
Due to a recent system update, Pre-Medicare Retiree ID cards with a previous “INDEF” end date will now be issued with an expiration date. The front expiration date will now reflect the date of the end of Tricare/Begin date of Tricare for Life.

Lost or Stolen CAC (All Branches)
All military personnel whose CAC card has been stolen must bring a theft report from a Police Station. For lost CAC Cards documentation from sponsoring agency reporting it lost.

Adding children to DEERS
When adding a child to DEERS, the following documents are required: birth cert. & social security card. Stepchild: the marriage cert. is also needed. Illegitimate child: Voluntary Acknowledgement of Paternity is required as well.

Adding Spouse to DEERS
When adding a spouse to DEERS, the sponsor must bring the following documents for their spouse: Marriage Certificate, birth certificate, social security card, & a photo ID.

Foreign Documentation
All foreign documents MUST have a certified English translation (if applicable) AND an Apostille or Consular certification. Contact the document issuing facility to obtain authentication certification.

Full Time College Students
Must present a letter from their school's registrar office stating they are enrolled full time in an accredited college in pursuit of an Associate Degree or higher. Sponsors must also certify on the 1172-2 form they provide over 50% support to the child.

Young Adult Program
As part of the Heath Care reform, there is now a young adult program available for your dependents. For children 21 to 26 who are not married or covered by an employee sponsored health plan. Contact TRICARE for more info.

Cancel/reschedule appointments
Customers will need to know their confirmation number to cancel or reschedule an appointment. Please keep a copy of your appointment confirmation in the event you need to cancel or reschedule your appointment.

Verify Requirements
If the information above does not pertain to your situation, please call the ID Card Office BEFORE arriving to ensure the DoD requirements will be met for your requested DEERS transaction to take place.

Source: RAPIDS


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4 Reviews

  1. Had an appointment to replace wife's expired ID. From the minute we entered to the time we went back multiple people others came into the ID Office both in and out of uniform. Everyone was greeted politely, and verified they had the required documents with them. The staff processed everyone quickly and politely as they went back to take care of their ID/CAC requirements. I was impressed with how all members of the staff worked to provide great customer service.

  2. PSD on base is the worst customer service, policies are horrible. The Staff are rude and have attitudes. They sit behind the desk and gossip. Very unprofessional, I understand it is a busy place but whoever the supervisor is really needs to take a close look at this place. I don't understand how someone who is locked out of their CAC card who is active duty doesn't take priority over a dependent just trying to get a ID. Every base I have ever been to this is the worst. STAY AWAY!!

  3. Worst service ever!The lady working at the desk on 3/12/[email protected]:55 is very rude! She was arguing with me about my father's ID card expir date, which there isn't one because it says indef. She was of no help, and didn't even try to see what we were there for. She never once got up from her desk to look at the ID. I was very disappointed to see how we were treated but mostly my father who is a retired Vietnam veteran, but I guess when you are not active duty you get treated differently. Very sad.

  4. I've been divorced twice already. I just got married again and i have to give PSD Oceana copies of both of the divorce decrees. Also, I have to give them a copy of a "WARD" package that I just had filed in that same office in May 2017. By far the worst PSD in the Fleet. The absolute worst customer service at the ID Card/DEERS lab as well. I can't make this up, they will agree with the negative comments as well.