Finance Office/Finance Contact Center

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  • Mon
    0800 - 1500
    0800 - 1500
    0800 - 1400
    0800 - 1500
    0800 - 1500
  • Hours Info
    Closes early Wednesday for training; hours listed are walk in service at LAO Randolph AFB

The Finance Office/Finance Contact Center at Randolph AFB handle JBSA military pay and travel inquiries.

Call Center Hours of operation (CST):
Monday, Tuesday, Thursday & Friday 8-3 p.m.
Wednesday 8-2 p.m.

If no answer is received during business hours, it means that they are on the other line assisting a customer. Please leave a local San Antonio call back number or email regarding your inquiry.

It is their goal to answer you within a 24 hour suspense.

Relocations Section

Members can choose from two different options to complete their finance inprocessing:
1. Attend the briefing located in building 5616, room 118, held Monday, Wednesday and Friday from noon to 2 p.m.
2. Complete a PIPS voucher from any government computer (none available at the finance office)

Any supplemental payments are also completed in person at the inprocessing briefing in room 118 noon to 2 p.m Monday, Wednesday and Friday.

Most other supplemental payments can also be completed online via PIPS (however, any supplemental for a vehicle pickup must be completed in person at the briefing)

Briefings held twice per week Tues/Thurs at 2 p.m. in room 118

Members must be within 30 days of departure when they attend this briefing, and should bring one copy of their PCS orders.

Contact Information
For questions regarding a recent or upcoming PCS, members are invited to contact finance via the JBSA Call Center:

Source: JBSA Financial Services Website


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