The Pharmacy at Randolph AFB is part of the 359th Medical Group that provides comprehensive health services in the San Antonio area.
1. How can I request refills from the 359 Medical Group Clinic Pharmacy at Randolph AFB?
Call the automated refill phone system at (210) 292-9995 or (800) 469-7170. These numbers are also located on top of all prescription labels.
2. How long will it take before I can pick up my called-in refill request?
Prescriptions called in before 0900 will be ready for pick up the following duty day (JBSA Lackland and JBSA Randolph) and ready in 3 business days (JBSA Fort Sam Houston). The automated refill call in system will give you specific times and days on when your prescriptions will be available.
3. How long do you hold my prescription?
Prescriptions will be held for 7 business days. If you are unable to pick up your medication please call and let us know so your medications are not returned to stock and remain on the shelf for you.
Call the site you selected for medication pickup.
4. What do I do if I run out of refills?
If you have are assigned to an MTF provider you will need to request a renewal through RelayHealth (for JBSA Fort Sam Houston), MiCare (for JBSA Lackland and JBSA Randolph) or by contacting the clinic you are assigned to.
If you see an off-base provider you will need to get a new written prescription to bring to a JBSA Pharmacy or have your provider electronically prescribe or fax to JBSA Pharmacy.
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I have been getting my medications from the BX pharmacy since it first opened. It has mostly been a good experience. A couple of times computer upgrades have caused a bit of concern, but the personnel have always been great. The only negative I can mention is the current trend to steer folks to get their meds from Express Scripts. I've been that route and I'll continue to drive the 120 miles round trip to get my meds from the Randolph Pharmacy! Marvin Reeves, USAF, Retired
posted about 2 years ago