ID Card Office - North Island
The ID Card Office at NAS North Island handles ID Card matters.
cheduling for multiple ID's/Transactions
In order to ensure appropriate time is booked to complete multiple ID cards or DEERS transactions, please schedule one (1) appointment for every two (2) ID's under the same record.
Appointment late policy
Please arrive on time for your scheduled appointment. Appointments may not be honored more than 5 minutes past the scheduled appointment time.
Same day services?
Same day appointments are NOT available. If you choose to walk-in, please note that Walk-In's must be served between scheduled appointments and may be subject to a cut-off prior to closing if maximum capacity is reached.
Please note the following informational details have a restriction on total characters. Due to the shortened nature, not all information may be shown. Please go to www.cac.mil for a complete and detailed list of requirements.
RECENT CHANGE: Identification Requirements
ALL Sponsors, Spouses, and Dependent Children OVER 18 must have two UNEXPIRED forms of ID to receive a new ID card. One must be a state/government issued photo ID
ID's no longer acceptable
Due to a recent upgrade, ID card offices can no longer accept the following: Student ID's, Expired ID's, or Veterans Identification Card (VIC).
Acceptable Identification Examples
Primary: Military ID, Driver’s License, Passport. Secondary: A second Primary ID or Social Security Card, voter's registration card, Birth Certificate, or Veterans Health Identification Card (VHIC) . All must be unexpired with the exception of the DoD ID.
Changes to your DEERS record
If any changes need to be made to a record, the sponsor must be present or a valid Power of Attorney must be presented each time. Additionally, valid supporting documentation MUST be provided.
90-day Renewal Policy
The policy regarding the timeline for renewing your ID is 90 days prior to the expiration date. Exclusions: Tricare Young Adult initial issuance, Medicare (age 65), and contract extensions.
ID Card Scanning
All military installations have begun scanning ID Cards for base access. If you currently hold an older ID with the SSN printed, it may not scan properly and could be confiscated. Renewal of the ID will then be required.
Dependents without Sponsor present
All dependents without the Sponsor present must have a valid POA or DD Form 1172-2 issued by a DEERS station signed by the Sponsor and Verifying Official ahead of time. The 1172-2 form can be hand written but must be a notarized original.
ID Card Office Online
The DD Form 1172-2 can be completed online at: https://www.dmdc.osd.mil/milconnect. Sponsors with CAC or DS Log-on access can digitally sign the 1172-2 and the electronic copy will be available for use in their DEERS record.
Retiree ID Cards
Due to a recent computer system update, Pre-MediCare ID cards with a previous "INDEF" end date will now be issued with an expiration date. The front expiration date will reflect the end date of TriCare and begin date of TriCare For Life.
Lost or Stolen CAC
All personnel whose CAC card has been stolen must bring a theft report from a Police Station. For lost CAC Cards documentation from sponsoring agency reporting it lost. (Ex: Request Chit/ Memo format on Letter Head)
Adding children to DEERS
Child enrollment requires: Birth Certificate and SSN card. Stepchild: the marriage certificate is also required. Illegitimate child: requires a Voluntary Acknowledgement of Paternity or Judicial Determination of Paternity as well.
Adding a spouse to DEERS
When adding a spouse to DEERS, the Sponsor must bring the following documents for their spouse: Marriage Certificate, Birth Certificate, SSN card, and State or government issued photo ID. All documentation must be the original or certified copies.
TriCare for Life (TFL) and MediCare
You must be enrolled in Medicare A & B for TFL. DEERS can be updated the month prior to your Medicare start date. Present your Medicare Card & 2 IDs from the list at www.cac.mil to an ID Card Office to update DEERS and receive a new ID.
100% Disabled American Veteran
For first time DOD 100% DAV ID issuance the following documents are required: DD214, VA Award Letter/Award Packet, State or Government issued photo ID and SSN card.
All foreign documents MUST have a certified English translation (if applicable) AND an Apostille or Consular certification. Contact the document issuing facility to obtain authentication certification.
Full Time College Student Requirements
Letter from Registrar or National Student Clearinghouse stating enrolled/registered full time in an accredited college in pursuit of an Associate Degree or higher. Sponsors must also certify on the 1172-2 form they provide over 50% support to the child.
Policy Change: Full Time College Students
Full time student IDs are now issued to the end of the current semester, graduation date (if information is provided on school letter) or 23 if occurs sooner.
Young Adult Program
As part of the Heath Care reform, there is now a young adult program available for your dependents. For children 21 to 26 who are not married or covered by an employee sponsored health plan. Contact TRICARE for more info. TYA IDs cannot be issued prior to
Cancel /reschedule appointments
Customers will need to know their confirmation number to cancel or reschedule an appointment. Please keep a copy of your appointment confirmation in the event you need to cancel or reschedule your appointment.
If the information above does not pertain to your situation, please call an ID Card Office BEFORE arriving to ensure the DOD requirements will be met for your requested DEERS transaction to take place.
Source: RAPIDS Website
Leave a Review
I needed a new ID because my wallet was stolen so i asked them what I needed to get a new one. The same day I brought what I needed, the lady that took care of me was so rude, and kept complaining about her having to make me a new one and asked me why she should even make a new one. I have to get my son a dependent ID but I will not be returning to this place!
posted 6 months ago
The wife and I walked into your office on 7 Nov 2018 and were immediately efficiently and with courtesy taken care of. Particular thanks to Jade, who was very patient and understanding with us old folks. You should all be proud. Thank You
posted 8 months ago
My wife needed a new ID because it was confiscated at the gate. She had to take Paid-time-off so she could go get a new ID. When we got there at 0730, the worker simply said "it's not working today, sorry." There was no indication on the website or anywhere else and thus her time was wasted. Because information is passed online via the RAPIDS Scheduler, one would think that there would be a notice saying the ID card machine was down.
posted about 1 year ago